Cleveland's Low Cost Electricity Supplier

It you look closely at your monthly bill from the Illuminating Company you will find that you pay the Illuminating Company for delivering your electricity and a second company, your Electric Generation Supplier, for the power you used. The name of your Electric Generation Supplier and their charges are on the right side of the front page of your bill.

You can select your supplier. A state of Ohio website will help you make that choice.

The City of Cleveland chose Sustainable Ohio Public Energy Council (SOPEC) as the electric supplier for city residents. There are two SOPEC options: a rate for 100% wind-generated electricity (6.302 cents/kWh); and a lower rate for electricity generated in more standard ways (5.948 cents/kWh).

For SOPEC/AEP Online access:

Or, call the SOPEC/AEP Energy Customer Care Team toll free at 1-888-733-8512; hours of operation: Monday - Friday from 8 a.m. to 7 p.m., Saturday from 9 a.m. to 1 p.m. ET.

The change will take one or two billing cycles to happen. Your monthly bills will still be from The Illuminating Company (mailed or emailed). You will pay the way you have been paying. About half your bill will still be the Illuminating Company's charges for delivering your electricity.

For Cleveland residents who were not mailed a form to change supplier, and for those who received a form and did not respond, here's how you can make this change by phone.

This change is optional and is for Cleveland residents only.  If Energy Harbor LLC is your electric supplier, we don't suggest changing. 

You will need your 20-digit Illuminating Company Customer Number. It shows on your Illuminating Company printed bill on page 1, on the right, shown as two 10-digit numbers 0000000000 0000000000.

If you don't know your Customer Number, call The Illuminating Company at 800-633-4766. They will ask a few questions to verify your identity. Don't wait to speak to a representative -- the wait time can be a half-hour. Ask to be called back. In about an hour a real person will call and will read you your 20-digit Customer Number.

The call with the SOPEC representative includes their asking if you want AEP marketing and promotional materials and calls. A "No" is OK. They will ask if you want budget billing. The call may take 10-12 minutes.

Arnie Berger   November 1, 2023
with thanks to Allan Dreyer

Web links

State of Ohio website:
Energy Choice Ohio Comparison Chart

SOPEC Sustainable Ohio Public Energy Council

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